phcharm.com Privacy Policy

1. Who We Are

phcharm.com is an online gaming and casino platform operating at phcharmcom.net, serving players across the Philippines including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. For the purposes of this Privacy Policy, phcharm.com acts as the data controller responsible for the personal data of registered players and platform visitors.

As data controller, phcharm.com determines the purposes and means by which your personal data is processed. We are committed to handling your information in a manner consistent with the Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

If you have any questions about how phcharm.com processes your personal data, you may contact our Data Protection Officer at the details provided in Section 16 of this Privacy Policy.

2. Personal Data We Collect

phcharm.com collects personal data that is necessary to provide our gaming services, verify your identity, process payments, and comply with applicable Philippine regulations. The categories of personal data we collect include:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you are 21 years of age or older)
• Nationality and country of residence
• Residential address, including barangay, city or municipality, and province
• Email address
• Mobile phone number

2.2 Identity Verification Documents

• Copies of government-issued identification such as Philippine passport, driver's license, SSS/UMID card, PhilSys national ID, or PRC ID
• Proof of address documents such as utility bills, bank statements, or barangay certificates
• Selfie photographs submitted for liveness verification during KYC

2.3 Financial Information

• Payment method details, including GCash mobile number, PayMaya account details, BPI, BDO, or Metrobank account information (account numbers are masked and stored securely)
• Transaction history, including deposit amounts, withdrawal requests, and payment timestamps
• Source of funds documentation where required for enhanced due diligence

2.4 Gaming Activity Data

• Game session logs, including games played, bet amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Responsible gaming settings, including deposit limits, session limits, and self-exclusion records

2.5 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Unique device identifiers
• Cookie identifiers and session tokens
• Platform access logs, including login timestamps and pages visited

2.6 Communications Data

• Records of communications between you and phcharm.com support staff via live chat, email, or any other channel
• Survey responses and feedback submitted through the platform

3. How We Collect Your Personal Data

phcharm.com collects your personal data through the following means:

• Direct collection: Information you provide when registering your phcharm.com account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the phcharm.com platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk signals from payment processors; and publicly available information used for compliance screening.

4. How We Use Your Personal Data

phcharm.com uses the personal data we collect for the following purposes:

Purpose	Data Used
Creating and managing your phcharm.com account	Identity, contact, and login credential data
Verifying your identity and age (KYC / 21+ compliance)	Identity documents, date of birth, selfie photographs
Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank	Financial and payment method data
Providing customer support and resolving disputes	Communications data, account data, transaction history
Detecting and preventing fraud, money laundering, and prohibited conduct	Identity data, financial data, gaming activity, technical data
Complying with PAGCOR regulations and Philippine law	Identity data, financial data, gaming activity logs
Personalizing your gaming experience and delivering relevant promotions	Gaming activity data, preferences, device data
Monitoring responsible gaming compliance and enforcing self-exclusion	Gaming activity, responsible gaming settings, identity data
Improving platform performance and user experience	Technical data, session logs, anonymized usage analytics
Sending account notifications and, where consented, marketing communications	Contact data, communication preferences

5. Legal Basis for Processing

phcharm.com processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the phcharm.com Terms and Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, anti-money laundering obligations under Republic Act No. 9160 (AMLA), and the Data Privacy Act of 2012.
• Legitimate interests: Processing necessary for phcharm.com's legitimate business interests, including fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent, particularly for direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

phcharm.com does not sell your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors and e-wallet providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require certain personal and financial data to process your transactions securely.
• KYC and identity verification providers: Third-party services that assist phcharm.com in verifying player identities and ages in compliance with regulatory requirements.
• Fraud prevention and risk management services: Providers that help phcharm.com detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Game content providers: Third-party game studios and software providers whose games are hosted on phcharm.com may receive limited technical and session data necessary to deliver their games.
• Regulatory and law enforcement authorities: phcharm.com may be required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities in response to lawful requests or as required by applicable law.
• Professional advisors: Legal counsel, auditors, and other professional advisors engaged by phcharm.com, subject to strict confidentiality obligations.

All third parties with whom phcharm.com shares personal data are required to handle that data in accordance with applicable data protection laws and phcharm.com's data processing standards.

7. Cookies and Tracking Technologies

phcharm.com uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and deliver a personalized experience. The types of cookies we use include:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming configurations, so you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect anonymized data about how players use phcharm.com, helping us identify areas for improvement. This data does not identify you personally.
• Marketing cookies: Used to deliver relevant promotional content based on your gaming activity and preferences, where you have consented to receive marketing communications.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phcharm.com platform. For more information on managing cookies in popular Philippine browsers and devices, refer to your browser's help documentation.

8. Data Retention

phcharm.com retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your phcharm.com account and for a minimum of five years following account closure, in accordance with PAGCOR licensing requirements and anti-money laundering regulations.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction, as required by the Anti-Money Laundering Act and related regulations.
• Gaming activity logs: Retained for a minimum of three years from the date of the relevant gaming session.
• Communications records: Retained for a minimum of two years from the date of the communication.
• Technical and device data: Retained for up to 12 months from collection, unless required for longer periods for security or fraud investigation purposes.

When personal data is no longer required for any lawful purpose, phcharm.com will securely delete or anonymize it in accordance with our data disposal procedures.

9. Data Security

phcharm.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and phcharm.com's servers
• Encryption of sensitive data at rest, including payment method details and identity documents
• Role-based access controls ensuring that only authorized phcharm.com personnel can access personal data, and only to the extent necessary for their role
• Regular security assessments and penetration testing of the phcharm.com platform
• Multi-factor authentication for administrative access to systems containing personal data
• Secure data centers with physical access controls and environmental safeguards
• Staff training on data protection obligations and security best practices

While phcharm.com takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your phcharm.com login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

10. International Data Transfers

phcharm.com primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from locations outside the Philippines — for example, where phcharm.com uses cloud infrastructure or third-party service providers with operations in other countries.

Where such transfers occur, phcharm.com ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and the standards set by the National Privacy Commission. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions recognized as providing an adequate level of data protection.

11. Children and Minors

phcharm.com is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. The minimum age to register and use phcharm.com is 21 years old, in accordance with Philippine gaming regulations.

If phcharm.com becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data, and take appropriate action in accordance with our Terms and Conditions. If you believe that a minor has registered on phcharm.com, please contact our support team immediately.

12. Exercising Your Data Rights

To exercise any of your data rights described in this Privacy Policy — including the right to access, correct, delete, or object to the processing of your personal data — please contact phcharm.com's Data Protection Officer using the contact details in Section 16.

phcharm.com will respond to verified data rights requests within 30 calendar days of receipt. We may ask you to verify your identity before processing your request to ensure that personal data is not disclosed to unauthorized parties. In complex cases, the response period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

Please note that certain data rights are subject to limitations under applicable law. For example, phcharm.com may be required to retain certain records for regulatory compliance purposes even where a deletion request is received.

13. Marketing Communications

phcharm.com may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers, where you have provided your consent to receive such communications during registration or through your account settings.

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your phcharm.com account settings, or by contacting our support team. Withdrawal of consent will not affect the lawfulness of any marketing communications sent prior to your opt-out. Please allow up to five business days for your opt-out preference to take effect across all communication channels.

Please note that even if you opt out of marketing communications, phcharm.com will continue to send you essential account-related notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or Privacy Policy.

14. Third-Party Links and Services

The phcharm.com platform may contain references to third-party services, such as payment providers and game studios. This Privacy Policy applies only to personal data processed by phcharm.com. phcharm.com is not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third-party services you interact with in connection with your use of phcharm.com.

15. Updates to This Privacy Policy

phcharm.com may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the phcharm.com platform, and will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of phcharm.com following the effective date of any update constitutes your acknowledgment of the revised Privacy Policy. If you do not agree with the updated terms, you may request account closure in accordance with our Terms and Conditions.

16. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or phcharm.com's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 directly on the phcharm.com platform

Our Data Protection Officer is available to assist players from Manila, Cebu, Davao, Quezon City, Makati, and all across the Philippines with any privacy-related queries. We aim to respond to all privacy inquiries within five business days.

If you are not satisfied with phcharm.com's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.